HARRISONBURG-ROCKINGHAM EMERGENCY COMMUNICATIONS CENTER
About the HRECC
Why We Serve
We believe that every interaction is an opportunity to make a difference. We are driven by our conviction that everyone deserves safety and security and that every life has value. Our commitment to providing prompt, efficient, and effective access to public safety and emergency services is unwavering. We integrate advanced technology with our Emergency Communications Officers' unmatched skills and professionalism to ensure a swift and coordinated response that our community and responders can always depend on.
Vision
To provide the right help, to the right place, in the right way, every time.
Mission
We SHOW-UP and stand together as one team, the infinite critical link that bridges distress to safety.
Values (Show-Up)
Sincere & Empathetic
We engage with authenticity, understanding, and compassion in every interaction, fostering a culture of trust and mutual respect.
Honest & Humble
We serve with transparency and humility, acknowledging our strengths and opportunities. We continuously refine our skills and systems for the greater good of our team and community.
Optimistic
We maintain an encouraging and hopeful attitude even in dire situations, inspiring confidence in ourselves and one another to rise above challenges.
Well-Informed & Willing
We are committed to continuous learning and improvement personally and professionally. We remain flexible to the dynamic nature of our profession, adaptable to changing technologies, and are solution oriented. Above all else, we seek to understand.
Upbeat & Positive
Despite the intense pressures we face, we maintain a positive and resilient atmosphere, inspiring and empowering each other to excel.
Procedurally Compliant
We ensure seamless, effective, and timely coordination of emergency services by adhering to policy and procedure while maintaining professionalism and integrity in every interaction.