The Harrisonburg-Rockingham Emergency Communications Center (HRECC) provides 24-hour emergency communications services to the citizens of the City of Harrisonburg, Rockingham County and the Towns within the County.

HRECC Statistics from 2016

Total Phone Transactions

0

Calls Resulting in Dispatch of Emergency Services

0

Incoming 9-1-1 Calls

0

Wireline 9-1-1

0

Outgoing Calls

0

Personnel Actions

0

Public Education Presentations

0

Incoming 7 Digit Calls

0

Wireless 9-1-1

0

Average Call Processing Time (in Seconds) 

0

Commendations

0

View the complete Complaint and Internal Affairs Analysis for 2016

Previous Annual Statistics

Incoming Emergency Calls – 60,333

Incoming Non-Emergency Calls – 133,599

Outgoing Calls – 76,277

Total Telephone Transactions – 270,209

Calls Resulting in Dispatch of Emergency Services – 99,966

Average Call Processing Time – 121 seconds

Personnel Actions – 49

Public Education Presentations – 11

 

View the complete Complaint and Internal Affairs Analysis for 2011

Incoming Emergency Calls – 60,042

Incoming Non-Emergency Calls – 139,627

Outgoing Calls – 78,649

Total Telephone Transactions – 278,318

Calls Resulting in Dispatch of Emergency Services – 102,179

Average Call Processing Time – 102 seconds

Personnel Actions – 68

Public Education Presentations – 17

 

View the complete Complaint and Internal Affairs Analysis for 2012

Incoming 9-1-1Calls – 47,318

Wireless 9-1-1 – 36,509

Wireline 9-1-1 – 10,809

Incoming 7-Digit Calls – 142,769

Outgoing Calls – 74,748

Total Telephone Transactions – 264,835

Calls Resulting in Dispatch of Emergency Services – 103,537

Average Call Processing Time – 119 seconds

Personnel Actions – 57

Public Education Presentations – 14

 

View the complete Complaint and Internal Affairs Analysis for 2013

Incoming 9-1-1 Calls – 49,299

Wireless 9-1-1 – 37,350

Wireline 9-1-1 – 11,949

Incoming 7-Digit Calls – 140,392

Outgoing Calls – 76,615

Total Telephone Transactions – 266,306

Calls Resulting in Dispatch of Emergency Services – 112,260

Average Call Processing Time – 95 seconds

Personnel Actions – 77

Commendations – 27

Public Education Presentations – 17

 

View the complete Complaint and Internal Affairs Analysis for 2014

Incoming 9-1-1 Calls – 51,344

Wireless 9-1-1 – 39,449

Wireline 9-1-1 – 11,895

Incoming 7-Digit Calls – 137,177

Outgoing Calls – 81,359

Total Telephone Transactions – 269,880

Calls Resulting in Dispatch of Emergency Services – 116,752

Average Call Processing Time – 1 minute and 28 seconds

Personnel Actions – 65

Commendations – 60

Public Education Presentations – 25

At the HRECC your professional and personal goals are achieved when you play a role in saving a life!

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