STATS & REPORTS

PREVIOUS YEARS

Incoming Emergency Calls – 60,333

Incoming Non-Emergency Calls – 133,599

Outgoing Calls – 76,277

Total Telephone Transactions – 270,209

Calls Resulting in Dispatch of Emergency Services – 99,966

Average Call Processing Time – 121 seconds

Personnel Actions – 49

Public Education Presentations – 11

View the complete Complaint and Internal Affairs Analysis for 2011

Incoming Emergency Calls – 60,042

Incoming Non-Emergency Calls – 139,627

Outgoing Calls – 78,649

Total Telephone Transactions – 278,318

Calls Resulting in Dispatch of Emergency Services – 102,179

Average Call Processing Time – 102 seconds

Personnel Actions – 68

Public Education Presentations – 17

View the complete Complaint and Internal Affairs Analysis for 2012

Incoming Emergency Calls – 60,042

Incoming 9-1-1Calls – 47,318

Wireless 9-1-1 – 36,509

Wireline 9-1-1 – 10,809

Incoming 7-Digit Calls – 142,769

Outgoing Calls – 74,748

Total Telephone Transactions – 264,835

Calls Resulting in Dispatch of Emergency Services – 103,537

Average Call Processing Time – 119 seconds

Personnel Actions – 57

Public Education Presentations – 14

View the complete Complaint and Internal Affairs Analysis for 2013

Incoming 9-1-1 Calls – 49,299

Wireless 9-1-1 – 37,350

Wireline 9-1-1 – 11,949

Incoming 7-Digit Calls – 140,392

Outgoing Calls – 76,615

Total Telephone Transactions – 266,306

Calls Resulting in Dispatch of Emergency Services – 112,260

Average Call Processing Time – 95 seconds

Personnel Actions – 77

Commendations – 27

Public Education Presentations – 17

View the complete Complaint and Internal Affairs Analysis for 2014

Incoming 9-1-1 Calls – 51,344

Wireless 9-1-1 – 39,449

Wireline 9-1-1 – 11,895

Incoming 7-Digit Calls – 140,392

Outgoing Calls – 81,359

Total Telephone Transactions – 266,306

Calls Resulting in Dispatch of Emergency Services – 116,752

Average Call Processing Time – 128 seconds

Personnel Actions – 65

Commendations – 60

Public Education Presentations – 25

View the complete Complaint and Internal Affairs Analysis for 2015

Incoming 9-1-1 Calls – 52,022

Wireless 9-1-1 – 41,456

Wireline 9-1-1 – 10,566

Incoming 7-Digit Calls – 137,177

Outgoing Calls – 75,166

Total Telephone Transactions – 263,021

Calls Resulting in Dispatch of Emergency Services – 123,673

Average Call Processing Time – 130 seconds

Personnel Actions – 27

Commendations – 60

Public Education Presentations – 14

View the complete Complaint and Internal Affairs Analysis for 2016

Incoming 9-1-1 Calls – 49,299

Wireless 9-1-1 – 37,350

Wireline 9-1-1 – 11,949

Incoming 7-Digit Calls – 140,392

Outgoing Calls – 76,615

Total Telephone Transactions – 266,306

Calls Resulting in Dispatch of Emergency Services – 112,260

Average Call Processing Time – 95 seconds

Personnel Actions – 77

Commendations – 27

Public Education Presentations – 17

 

Incoming 9-1-1 Calls– 50,826 (1.47% increase) Wireless 9-1-1 – 40,573 (79.8%)Wireline 9-1-1 – 10,073 (19.8%)Incoming 7 Digit Calls– 122,419 (3.49% increase)

Outgoing Calls– 73,381 (2.43% increase)

Total Phone Transactions– 257,855 (2.18% increase)

Calls Resulting in Dispatch ofEmergency Services– 131,626 (0.68% decrease)

Average Call Processing Time– 75

Personnel Actions– 22

Commendations– 61

Public Education Presentations– 12

View the Complaint and Internal Analysis 2018

Agencies ServeD 

 

Police Departments

Fire Departments

Rescue Squad

POLICE

Harrisonburg Police Department

Rockingham County Sheriff’s Office

Broadway Police Department

Bridgewater Police Department

Dayton Police Department

Grottoes Police Department

Elkton Police Department

Massanutten Police Department

Timberville Police Department

Bridgewater Airpark Police Department

FIRE & RESCUE

Harrisonburg Fire Department

Rockingham County Department of Fire and Rescue

Bergton Fire Department

Broadway Fire Department

Bridgewater Fire Department

Clover Hill Fire/Rescue

Elkton Fire Company

Grottoes Fire Department

Hose Co. #4

Hose Co. #4 Sub Station

McGaheysville Fire Company

Mount Solon Fire Department

New Hope Fire/Rescue

New Market Fire/Rescue

Singers Glen Fire Department

Shenandoah Fire Department

 

FIRE & RESCUE

Timberville Fire Department

VA Dept. of Forestry

Weyers Cave Fire Company

Augusta County Fire/Rescue

Bergton Rescue Squad

Broadway Emergency Squad

Bridgewater Rescue Squad

Clover Hill Rescue Fire/Rescue

Elkton Rescue Squad

Elkton Rescue Squad (McGaheyville Sub Station)

Grottoes Rescue Squad

Harrisonburg Rescue Squad

Mount Solon Rescue Squad

New Market Fire/Rescue

Shenandoah Rescue Squad

Singers Glen Rescue Squad