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Public safety communications is a successful combination of teamwork, technology, and excellence.

DISPATCHERS SAVES… SECONDS SAVE LIVES

Our History

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Harrisonburg-Rockingham Emergency Communications Center

The Harrisonburg-Rockingham Emergency Communications Center, (HRECC), was established and opened for operation on July 27, 2005.  This consolidated, multi-disciplined 9-1-1- Center is staffed with 52 employees and provides state of the art emergency and non-emergency communications services to the citizens of the City of Harrisonburg, Rockingham County, the towns within the county, public safety providers, and those passing through.

The HRECC is a multi-jurisdictional agency and is funded equally by the City of Harrisonburg and Rockingham County. For more information on Harrisonburg or Rockingham County visit their websites at:

 

Proud to Serve Our Local University and Colleges

2017 Enrollment Numbers

The HRECC dispatches Law Enforcement, Fire and EMS services to:

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Law Enforcement Agencies
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Fire Departments
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Rescue Agencies

Harrisonburg Police Department

Rockingham County Sheriff’s Office

Broadway Police Department

Bridgewater Police Department

Dayton Police Department

Grottoes Police Department

Elkton Police Department

Massanutten Police Department

Timberville Police Department

Bridgewater Airpark Police Department

Harrisonburg Fire Department

Rockingham County Department of Fire and Rescue

Bergton Fire Department

Broadway Fire Department

Bridgewater Fire Department

Clover Hill Fire/Rescue

Elkton Fire Company

Grottoes Fire Department

Hose Co. #4

Hose Co. #4 Sub Station

McGaheysville Fire Company

Mount Solon Fire Department

New Hope Fire/Rescue

New Market Fire/Rescue

Singers Glen Fire Department

Shenandoah Fire Department

Timberville Fire Department

VA Dept. of Forestry

Weyers Cave Fire Company

Augusta County Fire/Rescue

Bergton Rescue Squad

Broadway Emergency Squad

Bridgewater Rescue Squad

Clover Hill Rescue Fire/Rescue

Elkton Rescue Squad

Elkton Rescue Squad (McGaheyville Sub Station)

Grottoes Rescue Squad

Harrisonburg Rescue Squad

Mount Solon Rescue Squad

New Market Fire/Rescue

Shenandoah Rescue Squad

Singers Glen Rescue Squad

Communicators are cross-trained in all specialties of dispatching and are assigned as:

Call Taker

Call Taker

HRECC Call Takers are trained in a variety of techniques that enable them to be able to readily handle all types of emergency and non-emergency situations.

Law Enforcement Radio Operators

Law Enforcement Radio Operators

Law Enforcement Radio Operators are trained to maintain a status of all law enforcement units working during their shift. They are responsible for the dispatching, tracking, safety and documentation of each unit and call for service.

Fire-Rescue Radio Operators

Fire-Rescue Radio Operators

Fire-Rescue Radio Operators tone and dispatch all Fire and EMS related calls for service. They maintain a status of each event and carry out all support tasks as needed.

Missions and Objectives

Our Mission

Our Mission

The Mission of the HRECC shall be to efficiently and professionally receive emergency calls and dispatch services to protect the citizens of Harrisonburg and Rockingham County, VA.

Employees Value Statement

Employees Value Statement

Public safety communications is a successful combination of teamwork, technology, and excellence.  HRECC recognizes that service is their one and only product and they share a common, ongoing goal to provide it at the most superior level possible.  HRECC’s strength and success are tied directly to the individual and the unique contributions of each of the employees working in the spirit of cooperation and teamwork.

Objectives

Objectives

Efficiently process emergency calls within one minute of reception.  Provide high quality communications through state of the art technology.
Facilitate the development of highly trained, proficient, dedicated and self-motivated personnel. Constantly seek out ways to improve the quality of service provided to the community.

HRECC News

Fawn Ammons Promotion to Senior Communicator

Please join the staff of the HRECC in congratulating Fawn Ammons on her promotion to Senior Communicator. Fawn is serving as a vital part [...]

HRECC Benefits from City’s Bilingual Incentive

Please join the staff of the HRECC as we congratulate Alan Pineda. Alan has passed his bilingual Spanish assessment and qualified for the City’s [...]

Senior Communicator Claire Foerster

Please join the staff of the HRECC in congratulating Senior Communicator Claire Foerster. On August 7, 2016 Claire received a 9-1-1 call from a [...]

Congratulations April Lantz

Please join the staff of the HRECC as we congratulate April Lantz on her promotion to Senior Communicator. April is a positive and pleasant [...]

HRECC Launches Customer Service Survey

The Harrisonburg-Rockingham Emergency Communications Center (HRECC) wants your feedback! Beginning October 4, the HRECC will be asking citizens, who have used the services of [...]

HRECC and JMU Student Return

Special thanks to all ECC personnel who worked during the weekend of JMU student return. 727 calls for service were recorded from 7PM on [...]

Testimonials

In the 28 years (yes, 28), I have been a dispatcher, at three different centers in three different states, and all the thousands of calls I have taken, the one emotion that comes over me after helping someone, is calmness. Even if my heart is breaking because of the situation that caused that person to have to call 9-1-1, I thank my lucky stars I was there for them, and I was able to help them. If you are up for the challenge, you won’t find a more rewarding career.
Robin Lambert, Senior Communicator
“Working at the ECC is a very demanding, but highly recommended career. It took me 10 years to find it, but I have found my career. To me it’s not a job, I look forward to coming to work each day knowing that I will help many people and make a difference in someone’s moment of tragedy.”
Carenda Strawderman, Senior Communicator
“A career at the Harrisonburg-Rockingham ECC isn’t just a job, it’s a rewarding opportunity to be the vital link to a family of public safety professionals that thrive on providing excellent public safety service to the citizens and visitors of the City of Harrisonburg and Rockingham County.”
Hunter McKenzie, Senior Communicator
“Growth, development, teamwork and professionalism are what drive the HRECC. Throughout my nearly eight year career here, I have been afforded the opportunity to be a part of something so much larger than myself. The ECC provides a well thought-out stable framework for which to build a successful career in public safety. We are an elite team that requires excellence and a can-do attitude. If you make the grade, you can join us and make a difference in someone’s life every day.”
Ryan Pollard, Shift Supervisor

BE APART OF OUR TEAM

Competitive Salary – Paid on-the-job training – Professional working environment – Personal and professional growth

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